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Product Academy

UX Mentoring Program

We’ll help you deeply and permanently embed UX and a human-centered approach within your company, far beyond the development teams.

Woman in a light sweater points a marker at sticky notes on a whiteboard headed “Adaptive moves for more UX in product development”

How to bring a UX mindset and methodology throughout the entire company


With our holistic enabling process, we offer a customized training and knowledge transfer concept. It provides ongoing support to all participants and enables them to firmly integrate UX into their daily work and spread it across teams throughout the company.

The key is the direct connection to real-world practice. Through our mentoring positions, we help bring structures and methods to life and integrate them into the teams’ day-to-day reality.

Target audience

Teams and individuals interested in helping their companies reach the next level of UX understanding and practical application, from beginners to advanced users.

Here’s what you should bring to the table

  • Experience with user-centered design, CX/UX, and usability
  • Real-world challenges from day-to-day project work
  • In-depth questions and interest in the details of UX processes and frameworks that are useful in the agile development process
  • An interest in continuously improving work processes and a passion for learning in a group setting.
Initial assessment

Step 1

Initial assessment

A team of experienced consultants and trainers uses a variety of methods to assess the UX maturity level of your organization and its members. Based on this assessment, we’ll work together to develop a plan for your journey toward becoming a UX-driven organization.

Course content

  • Processes & structures:
    review of organizational structure, roles, responsibilities, and processes
  • Tools & methods:
    Review of tooling, assets, methodological knowledge, and practical experience; selection of appropriate tools and methods
  • Mindset & personal development:
    Assessing the UX mindset and development level of team members and stakeholders
  • Raising awareness of the topic
    and     determining UX’s standing within the organization
Ongoing enablement

Step 2

Ongoing enablement

Our experts will be there to guide you every step of the way, whether through methodology training, structural workshops, or one-on-one sessions when things get hectic again in your day-to-day work.

Course content

  • Processes & structures:
    Joint definition of roles, structures, and processes; workshops on the topic; regular retrospectives; development of job descriptions; support with recruitment
  • Tools & methods
    : methodology training; assistance with tool selection; sharing of best practices; selection criteria for tools and methods; support in creating new assets
  • Mindset & personal development:
    Coaching and development plans for individual team members; workshops on the UX mindset as well as on personal drivers and motivators; workshops with stakeholders
  • Raising awareness of the topic
    ; developing an internal communication strategy; organizing in-house communication and community initiatives
Structured offboarding

Step 3

Structured offboarding

Toward the end of the mentoring program, once roles have been filled, structures created, and processes established, our primary focus is on gradually phasing out our support.

We focus on a structured handover process in which elements such as consultation and reflection are maintained for a while longer, while responsibility is gradually transferred to the team.

This ensures a sustainable handover and, ultimately, the ability to work independently within the newly created internal UX structure.

If needed, we’ll continue to support you even after the enablement program ends through ad-hoc expert consultations and help with training for new employees, for example.

How can the mentoring program benefit your team?

Our enabling process benefits teams and companies that seek guidance through regular knowledge-sharing sessions and practical consulting, as they work toward becoming an organization that embraces UX and applies it holistically.

  • The next level
    of UX     We support your UX professionals within guilds and tribes so that your team can continuously improve and build internal knowledge.
  • Methodological confidence & expertise
    : We ensure that skills stick and motivate your colleagues to try new things and get a little closer to users every day.
  • A better team culture
    In addition to adapting innovative methods to your specific context, the program also focuses on personal and professional development as well as fostering a healthy team culture.

Why choose UX&I’s UX mentoring program?

  • 100% Practical Experience:
    The UX&I trainers are professionals in their respective fields with many years of experience across a wide range of industries, from automotive to insurance.
  • Cross-departmental
    , our UX mentoring program is also designed to impart basic UX knowledge to related business units and make it more accessible.
  • For all skill levels,
    we tailor the content and approach to the participants’ level of knowledge and the organization’s individual needs.

Your trainers

  • Hias Wrba

    Hias Wrba

    Product coach

    More about Hias

    Hias is a product coach who, driven by his passion for agile methodologies, bridges the gap between people, business, and technology. He also shares his expertise at artop in Berlin through the UX Thinking concept, which he helped develop.

  • Kay Spiegel

    Kay Spiegel

    Senior UX consultant

    More about Kay

    Kay helps project teams and organizations become more agile and human-centered, one step at a time. He draws on his more than 20 years of project experience.

Next steps

Next steps

The mentoring is tailored precisely to your needs. That’s why we take plenty of time upfront to get to know your wishes and expectations.

  • Introductory meeting
  • Jointly defining the mission
  • Jointly defining the approach, scope, and roadmap for the assessment

Do you have an idea or a tricky UX problem?

We support you from strategy and agile product development all the way to training your team.

Nadine Pieper, senior UX consultant at UX&I, smiling with glasses and arms crossed in the office

Nadine Pieper Senior UX consultant · Berlin

Prefer to talk right away?

30 minutes by video call, free and with no obligation. All times are Berlin time.

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Nadine Pieper
Hias Wrba
Patrick Oselka
Claudia Schönwälder
Mato Sauer

Your call with

Nadine Pieper

Senior UX consultant

Berlin

Your call with

Hias Wrba

Product coach

München

Your call with

Patrick Oselka

Managing director at UX&I

Düsseldorf

Your call with

Claudia Schönwälder

Senior UX consultant

Hamburg

Your call with

Mato Sauer

Customer empowerment lead

Frankfurt

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